Privacy Policy rece69 – Your Data Is Protected

1 Personal Information We Collect

As a responsible online entertainment platform, rece69 only collects information that is strictly necessary to provide each member with a safe, seamless, and quality experience. We do not collect data beyond what is required to operate the platform.

There are two main categories of information we collect:

Information you provide directly:

• Identity information — full name, identification card number (MyKad), date of birth, and gender at the time of account registration.
• Contact information — email address, mobile number, and current residential address.
• Financial information — bank account details, eWallet account numbers (TNG, GrabPay), and USDT crypto wallet address for deposit and withdrawal purposes.
• Identity verification documents — front and back copies of your MyKad, along with any other supporting documents requested during the KYC process.
• Communications with us — records of live chat conversations, emails, and support tickets submitted to the rece69 support team.

Information collected automatically:

• IP address, device type, operating system and browser version you use.
• Game session data including wagering records, wins, losses and active session duration.
• Complete financial transaction records including date, time, amount, and payment method.
• Country-level geolocation data for jurisdiction verification and account security purposes.
• App usage data including pages visited, buttons clicked and time spent in each section of the platform.

2 How We Collect Information

Your personal information is collected through various channels designed with security and transparency as top priorities. We ensure every data collection method complies with strict privacy principles.

Collection Channels	Data Type	Purpose
Registration Form	Name, email, phone number, password	Member account creation
KYC Process	MyKad, selfie, proof of address	Identity verification & fraud prevention
Financial Transactions	Bank details, eWallet, crypto	Processing deposits & withdrawals
Platform Usage	Session logs, game records, IP	Security & service improvements
Cookies & Analytics	Browsing behaviour, preferences	Personalize the user experience
Customer Support	Conversation records, complaints	Issue resolution & quality improvement

All data collection is carried out transparently. You will be informed of the data collected at every stage of your interaction with the rece69 platform. You have the right to withhold certain information, though this may affect your ability to use some platform features.

3 How Your Information Is Used

Rece69 uses collected personal information solely for legitimate purposes directly related to platform operations. We do not use your data for undisclosed purposes without first obtaining your consent.

Primary purposes of data use:

• Account management: Create, verify, and maintain your member account, including the login process and account security.
• Transaction processing: Securely and efficiently process deposits, fund withdrawals, and all financial transactions made through the rece69 platform.
• KYC verification: Verify member identities to comply with anti-money laundering (AML) legal requirements and age verification.
• Service communications: Send important account-related notifications such as deposit confirmations, security alerts, and policy updates.
• Customer support: Help you resolve any technical issues, inquiries, or complaints effectively.
• Fraud prevention: Detect and block suspicious activity such as money laundering, identity fraud, and multiple-account abuse.
• Personalized experience: Personalize content, promotional offers, and game recommendations based on your preferences and usage patterns.
• Platform improvements: Analyze aggregated usage data to identify areas for improvement and deliver a better user experience.

4 Data Sharing & Disclosure

Rece69 values the trust you place in us when you register an account and submit personal information. We do not sell your data to anyone. However, there are limited situations where we need to share your information with trusted parties.

Parties that may receive your data:

• Payment providers: Required transaction information is shared with payment gateway providers (FPX, Touch 'n Go, DuitNow, GrabPay) solely for processing your deposits and withdrawals.
• Game providers: Basic game session data is shared with providers such as Pragmatic Play, PG Soft and Evolution Gaming to ensure game integrity.
• Identity verification services: KYC information is shared with certified third-party identity verification services to authenticate document validity.
• Legal authorities: rece69 will disclose required information to the relevant authorities when mandated by a court order or applicable law.
• Auditors and professional advisors: Financial auditors, lawyers or security consultants bound by strict confidentiality agreements.

Rece69 does not share your personal data with advertising companies, data brokers, or any commercial entities that have no direct connection to the operation of our platform.

5 Security & Data Protection

The security of your personal information is rece69's highest priority. We continuously invest in the latest security infrastructure to protect your data against cyber threats, unauthorized access and data breaches.

Security measures we implement:

• 256-bit SSL Encryption: All communications between your browser and rece69 servers are encrypted using the latest TLS 1.3 protocol, ensuring your data cannot be intercepted in transit.
• Two-factor authentication (2FA): Members are encouraged to enable 2FA for an extra layer of account protection, making it nearly impossible to access even if a password is compromised.
• Continuous 24/7 monitoring: An automated threat detection system monitors all account activity around the clock and will send an immediate alert if suspicious activity is detected.
• Internal access controls: Only rece69 staff with specific authorization may access members' personal data, and every access is logged for audit purposes.
• Regular penetration testing: rece69 conducts regular security testing by independent security experts to identify and patch any system vulnerabilities before they can be exploited.
• Secure data backup: Your data is stored in ISO 27001-compliant data centers with multiple backup systems that ensure no data is lost even in the event of hardware failure.

While rece69 takes all reasonable steps to protect your data, no security system can be guaranteed 100% foolproof. You also play a role in keeping your account secure — do not share your password, enable 2FA, and always log out when using a public device.

6 Your Rights as a User

As a rece69 member, you hold several important rights regarding your personal data. rece69 respects these rights and will process any related requests within a reasonable timeframe.

• Right of access: You may request a copy of all personal information we hold related to your account. This request will be processed within 14 business days.
• Right to rectification: If you find that any information we hold is inaccurate or outdated, you have the right to request immediate correction.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal data. However, some records may need to be retained to fulfill legal obligations or resolve outstanding disputes.
• Right to restriction of processing: You may request that we restrict how we process your data in certain situations, such as during a dispute over data accuracy.
• Right to object: You may object to the use of your personal data for direct marketing purposes at any time without providing a reason.
• Right to data portability: You may request your data in a machine-readable format for transfer to another service provider where applicable.

7 Cookies, Tracking Technologies & Storage Duration

Rece69 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and ensure the security of your login session. Below is a detailed explanation of the types of cookies we use:

Types of cookies used:

• Essential cookies: These cookies are required for core platform functions such as maintaining your login session and language preferences. The platform cannot operate properly without them.
• Analytics cookies: Help us understand how members use the platform, which pages are most popular, and where users encounter difficulties, enabling us to make continuous improvements.
• Functional cookies: Save your personal preferences such as preferred bet sizes, display settings, and interface language.
• Security cookies: Used to detect suspicious login attempts and protect your account from automated attacks.

Data retention period:

• Active account data is retained for the duration of your membership and up to 7 years after account closure to meet legal requirements.
• Financial transaction records are retained for a minimum of 5 years in accordance with Malaysia's financial regulatory requirements.
• Security logs and access records are retained for 2 years.
• Marketing data and communication preferences are deleted after you withdraw consent.

You can manage cookies through your browser settings. However, blocking essential cookies may affect the functionality of the rece69 platform. For analytics and marketing cookies, you may opt out without affecting basic platform usage.

8 Policy Changes & How to Contact Us

Rece69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Each update will change the "Last Updated" date shown at the top of this page.

For material and significant changes, rece69 will notify you through:

• In-app notifications on rece69 that will appear upon your next login.
• Notification emails sent to the email address registered to your account.
• Notices displayed prominently on the rece69.win homepage.

Continued use of the rece69 platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy. We therefore encourage you to review this page periodically.

This Privacy Policy should be read together with Terms and Conditions and the site Responsible Gaming which forms part of the overall agreement between you and rece69.